Privacy Policy

Bravo Clean LLC (“Bravo Clean,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This policy explains how we collect, use, disclose, and safeguard your information when you visit bravocleanllc.com, contact us, or use our residential and commercial cleaning services.

1. Information We Collect

• Information you provide directly – name, postal address, email, phone number, property type, service details, and any messages you send through web forms, SMS, or email.
• Payment data – billing name, address, partial card details (handled by PCI-compliant processors; we never store full card numbers).
• Device & usage data – IP address, browser type, referring pages, time stamps, and pages visited (via cookies/analytics).
• Location data – general city/region inferred from IP to schedule local service routes.

2. How We Use Your Information

• Provide estimates, schedule cleanings, process payments, and deliver customer support.
• Send appointment reminders, service updates, invoices, and promotional offers (email & SMS).
• Improve our website, services, and marketing effectiveness through analytics and feedback.
• Comply with legal obligations, resolve disputes, and enforce our Terms of Service.

3. Legal Bases for Processing

We process personal data when we have at least one of the following bases:

• Contract – to fulfill a service you requested.
• Consent – for optional marketing messages; you may withdraw at any time.
• Legitimate interests – to improve operations and safeguard our business.
• Legal obligation – to meet tax, bookkeeping, or regulatory requirements.

4. Cookies & Tracking Technologies

We use first-party cookies and similar technologies to remember preferences and gather aggregate statistics (e.g., Google Analytics). You can disable cookies in your browser, but certain site features may not function properly.

5. Information Sharing & Disclosure

Bravo Clean does not sell personal information. We disclose data only to:

• Trusted service providers (payment processors, scheduling/CRM platform, email/SMS gateways) bound by confidentiality and data-processing agreements.
• Law enforcement, courts, or regulators when legally required.
• Successors in the event of a merger, acquisition, or asset sale (with notice to you).

6. Your Privacy Choices & Rights

• Unsubscribe from marketing emails via the link in any message.
• Opt out of SMS by replying STOP. Message & data rates may apply.
• Access, correct, or delete your data by emailing [email protected].
• If you reside in California, Virginia, Colorado, Connecticut, Utah, or other jurisdictions with privacy laws, you may have additional rights (e.g., to opt out of “sharing” for targeted ads). We honor such requests within the required timeframes.
• EU/EEA residents: Where the GDPR applies, you may lodge a complaint with your local supervisory authority.

7. Data Retention

We keep personal data only as long as necessary to fulfill the purposes outlined in this policy, satisfy legal, accounting, or reporting requirements, or as otherwise disclosed to you.

8. Data Security

We employ administrative, technical, and physical safeguards—such as TLS encryption, access controls, and employee training—to protect your information. No system, however, is 100% secure; therefore we cannot guarantee absolute security.

9. Children’s Privacy

Our website and services are not directed to children under 13. We do not knowingly collect personal information from children. If you believe we have inadvertently done so, please contact us, and we will promptly delete the data.

10. Third-Party Links

This site may link to external websites we do not control. We are not responsible for the privacy practices or content of those sites. Please review their policies before providing data.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Revisions are effective when posted on this page with the “Effective Date” above. We encourage you to review it periodically.

12. Contact Us